Navigating Your TradingView Journey: Support & Resources at Your Fingertips (FAQ)

Navigating Your TradingView Journey: Support & Resources at Your Fingertips (FAQ)

Q: If I can't find the answer on my own, how will I ever solve the issue I am having? 

A: Connect with your community! Here’s a brief list of resources you can explore: 

1. General chat rooms: Community-driven technical support and discussion space (FAQs, suggestions, new feature guidance, and general assistance) 

2. Pine support chat rooms: Where moderators and PineCoders often respond to routine inquiries and assist users with Pine-related tasks 

3. Private messaging (expert traders, moderators, and helpful users) 

4. Follow influential Ideas and users who offer their own tutorials 

5. Educational Ideas (read text widgets, open ideas, and click tags related to your topic of interest, etc.) 

Q: Why can’t I share anything publicly on TradingView? 

A: Currently, you are one of our 30 million basic account holders, which allows you to support the community by liking Ideas or following your favorite authors, as well as posting private Ideas and messages. However, if you want to actively share your own analyses, build a following, and engage with others in our community, consider upgrading to a paid plan. This requirement helps ensure that contributors have a certain level of commitment to the platform, which we’ve found effective in reducing scammers and spammers while enhancing the overall quality of community discussions. We believe that preparation is the best way to maximize life's returns – we encourage careful observation before taking action – and we hope you will join us in cultivating a vibrant and resourceful community of self-directed traders and investors worldwide. 

Q: I can’t write a ticket, how can I contact support or get help on my issue? 

A: Our Help Center is a great starting point. Check the Help Center tab to see if your question has already been answered. If you can’t find the information you need, consider providing us with feedback on the issue so we can offer resources to assist in the future. In addition to our Help Center, we have a Reddit community where users frequently ask questions and suggest features and tools for future TradingView developments. By reaching out to this community, you may find assistance from active members regarding your issues or inquiries. TradingView founders and moderators also participate on Reddit, and they may respond during their regular visits to check for new feature requests and general questions. 

Q: I need help with some routine questions or just a general sense of information. Where can I go to get more info? 

A: You can explore other sections in our Help Center to gain more information on features, tools, strategies, and how to utilize them effectively with TradingView charts. Browse through our various sections and solutions to see if your questions are answered in the listed FAQs. We also have a dedicated Q&A section for Pine-related questions. 

Q: Where can I learn more about the most recent updates to TradingView? 

A: We maintain numerous blogs that detail updates, product releases (new and old), tools and features, tips, and more. These are excellent resources to review, as they can inform you about how these updates might impact or assist you as a trader, particularly regarding your TradingView membership. You can either visit the link mentioned above or check our Homepage for the "What’s New" button located at the top left corner, near the TradingView logo. This blue information icon will provide real-time updates on what’s new in TradingView. 

Q: I am new to TradingView. Where can I learn more on how to use TradingView features and tools? 

A: Our Help Center provides comprehensive information about built-in indicators and strategies commonly used in our charts. Visit our Tutorials tab to learn how to apply them to your trading approach. If there’s an indicator, feature, tool, or strategy that you don't see listed, feel free to provide us with feedback on what you’d like to see! We will do our best to adapt our offerings to your needs and add more until you are satisfied. You can also search for and explore various Educational Ideas by reading text widgets, opening Ideas, and clicking tags related to the topics you are interested in. Getting started is very easy, and once you do, you will discover countless resources to support your trading journey. 

Q: Do you have any tutorials or visual learning resources that I can look into? 

A: Check our collection of tutorials and other tips, tricks, and educational materials from the official TradingView account for a clear and thorough analysis of different features, tools, and strategies. If you notice anything missing, let us know and we will work on adding it to our expanding resource database. 

Q: I want to request a feature for TradingView. How can I ensure that my request is received? 

A: You can visit Reddit for feature requests. Additionally, engage with us on X (formerly Twitter) to learn more about our new releases and see some of them in action. If you encounter difficulties and can’t reach out, Twitter is also a great platform to connect. Our staff continuously monitors the community to provide helpful answers or direct you appropriately. 

Q: How can I get answers to my questions about features, tools, charts, indicators/strategies, or the market in general? 

A: Gain insight from experienced users, traders, or investors, learn from their Ideas, and ask questions in our community chat rooms to deepen your understanding of the markets and market analysis. Both paying and non-paying members can access our community chat rooms to ask about our services, features, tools, and platform in general. However, users must have a minimum of 5 reputation points to participate in chat rooms. You can earn points by sharing content and Ideas, gaining followers and likes, etc. Find information on how to accumulate points here. Engaging with experienced traders and other TradingView members can often yield the information you’ve been seeking. 

Q: I really like a specific feature/tool. How can I tell if it’s available on TradingView? 

A: We receive this question frequently, and our best suggestion is to take a trial. Check for yourself if we have the feature or tool you are looking for and test it to see if it meets your standards. If you’ve started a trial with us and found that the desired feature or tool is unavailable, feel free to submit a request for us to add it here.